Survey
General Satisfaction
1、Your overall ranking of General Touch (GT) in 20XX?
2、Your interest in continuing purchasing General Touch product in the future?
3、Will you recommend General Touch to others?
Product Satisfaction
1、Your satisfaction of General Touch products apperance design?
2、Is the GT product performance design satisfied your requirement?
3、Does the GT product span meet your needs?
4、Your satisfaction of General Touch products performance-price ratio?
5、Your ranking of GT's product roadmap, product family span, and new product announcement?
6、Does GT's product introduction catch the market trend?
7、Does GT's product introduction schedule meet your company needs?
Pre-sales Technical Support Service Satisfaction
1、Does the GT pre-sales technical support satisfy your with our service and information provided?
2、Is the information prvided at GT pre-sales technical support accurate and useful?
3、Are the technical personnel at GT pre-sales technical support knowledgeable and helpful?
4、Does the GT pre-sales technical support provide your friendly help and knowledgable answer that satisfied your requirement?
Sales Service Satisfaction
1、Your satisfaction of GT sales personnel's service?
2、Does GT sales personnel understand your requirement precisely?
3、Is the GT sales personnel responsive in a timely fashion?
4、Is the information provided by GT Sales personnel accurate and meet your needs?
Supply Service Satisfaction
1、Are you satisfied with GT overall service?
2、Are you satisfied with GT's response time regrarding your order status?
3、Are you satisfied with GT's lead time?
4、Are you satisfied with GT's shipment schedule and on time delivery?
After-sales Technical Support Service Satisfaction
1、Does the GT post-sales service satisfy you?
2、Does the GT post-sales technical support personnel's response time and effectiveness satisfied you?
3、Are the GT post-sales technical support personnel's friendly?
4、Are the GT post-sales technical support personnel's helpful in solving your technical issues?
5、Are you satisfied with the quality of the RMA product repair?
6、Are you satisfied with the turnaround time of the RMA product repair?
Quality Satisfaction
1、Your overall ranking of General Touch(GT) service regarding product quality?
2、How is the GT product reliability?
3、Is the GT product quality consistency among different batches satisfied you?
4、Your ranking of General Touch (GT) respond time regarding customer complaint?
5、Your ranking of General Touch (GT) effectiveness regarding customer complaint?
6、Your ranking of GT's effectiveness of the corrections that prevent the repeated problem?
Company Website Satisfaction
1、Your satisfaction of General Touch's website?
2、Your satisfaction of the 'Product' of the website?
3、Your satisfaction of information accuracy of the website?
No.6 Keyuan South Road, High-Tech Zone,Chengdu, China 028-85124114
© 2017 General Touch. All Rights Reserved.